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"Picture this: a high-stakes meeting with Cisco's business team. We were tackling a monster – their enterprise application dashboard. It was a jungle of links, a visual overload that left users feeling lost and frustrated. Their solution? A 'customize' button to hide the clutter. 'We know our users,' they assured me. 'No need for more research.'
Now, as a UX designer, my gut screamed 'Hold on!' But I knew a direct 'no' wouldn't cut it. This was a battle of perspectives, and I needed to bring data to the table.
The Clash of Placement: Left vs. Right
"Picture this: a high-stakes meeting with Cisco's business team. We were tackling a monster – their enterprise application dashboard. It was a jungle of links, a visual overload that left users feeling lost and frustrated. Their solution? A 'customize' button to hide the clutter. 'We know our users,' they assured me. 'No need for more research.'
Now, as a UX designer, my gut screamed 'Hold on!' But I knew a direct 'no' wouldn't cut it. This was a battle of perspectives, and I needed to bring data to the table.
They understood the logic, but their intuition was strong. I knew their solution, though well-intentioned, would actually increase cognitive load. More options, more confusion, a classic violation of Hick's Law. So, I did what any good UX designer would do: I designed their solution.
The Pros & Cons Showdown:
- Pros: "Everything's visible!" they argued. "And we can use unequal visual weight!"
- Cons: Hick's Law reared its head. Too many choices meant slower decisions. And let's be honest, it still looked cluttered.
I presented my findings, highlighting the increased cognitive and kinetic load. It was time to introduce a better solution.
